The Content Hive UGC Course Creator Marketplace Store About

UGC Hive Marketplace Terms and Conditions

Effective Date: 1st August 2025
Operated by: Hive Hub Collective Pty Ltd (ACN: 687287627 | ABN: 72 687 287 627)
Registered Address: McLaren Vale, South Australia 5171

1. Introduction

These Terms and Conditions ("Terms") govern your use of the UGC Hive Marketplace ("Marketplace"), operated by Hive Hub Collective Pty Ltd ("we", "us", "our"). By accessing or using the Marketplace, you agree to be bound by these Terms.

The Marketplace facilitates connections between content creators ("Creators") and brands or businesses ("Brands") for the purpose of engaging user-generated content ("UGC") services. Hive Hub Collective Pty Ltd is not a party to any contractual relationship between Creators and Brands and disclaims all liability in relation to such dealings.

2. Definitions

  • "Marketplace" refers to the UGC Hive-branded platform hosted and managed by Hive Hub Collective Pty Ltd.

  • "Fingertip" refers to the third-party software provider that hosts creator portfolios and facilitates communication and transactions.

  • "Creator" means any individual or business who applies to be featured in the Marketplace to promote UGC services.

  • "Brand" means any business or individual seeking UGC services via the Marketplace.

  • "User" refers to both Creators and Brands.

3. Platform Structure and Third-Party Services
3.1 Use of Fingertip

The Marketplace is powered by Fingertip, a third-party platform. Creators must hold a Fingertip Pro subscription and register through our dedicated link to be featured.

By participating in the Marketplace, Creators agree to comply with Fingertip’s terms and conditions in addition to those set out here.

3.2 No Technical or Transactional Involvement

Hive Hub Collective provides no hosting services, transactional platform, or communication tools. All interactions, payments, and deliverables occur directly between the Brand and Creator via Fingertip or off-platform (e.g., email or social media).

4. Eligibility and Creator Approval

Creators must submit a portfolio via Fingertip. Hive Hub Collective reviews submissions and retains full discretion over Marketplace inclusion. Portfolios deemed incomplete, misleading, or unprofessional may be rejected or returned for revision.

There is no guarantee of approval, and we may remove any listing at our discretion without prior notice.

5. Fees and Payment Terms
5.1 Fees

Hive Hub Collective does not collect fees from Brands or take a percentage of any UGC-related job.
Creators must maintain an active Fingertip Pro subscription to be listed in the Marketplace. No portion of this fee is retained by Hive Hub Collective; however, we may receive a commission through Fingertip's affiliate program.

5.2 Refund Policy

We do not offer refunds for Marketplace inclusion or Fingertip subscriptions. Any billing issues must be addressed directly with Fingertip.

6. Nature of the Marketplace

Hive Hub Collective functions solely as a directory-style marketing tool. We do not participate in:

  • Contract drafting or enforcement

  • Payment processing or escrow

  • Job quality assurance

  • Content review or dispute resolution

We do not act as an agent, broker, or employer of either party.

7. Intellectual Property and Content Ownership

  • Creators retain ownership of any content they produce unless explicitly transferred to the Brand under their mutual agreement.

  • Hive Hub Collective does not collect, store, or use any content exchanged between parties.

  • We do not license or claim ownership of any UGC created by Creators through the Marketplace.

  • Hive Hub Collective may request permission to showcase certain creators or their portfolios for promotional purposes but will not use any work without consent.

8. Disputes Between Users

Hive Hub Collective has no involvement in disputes between Creators and Brands and bears no responsibility for issues arising from:

  • Failure to deliver work

  • Non-payment

  • Scope misunderstandings

  • Licensing breaches

  • Misuse of content

Users are solely responsible for negotiating contracts, payment terms, delivery timelines, and legal agreements. We strongly recommend that both parties use written contracts that clearly define deliverables, rights, and usage terms.

9. Acceptable Use Policy

Users of the Marketplace agree not to:

  • Misrepresent their identity, qualifications, or experience

  • Engage in spam, phishing, harassment, or abusive behavior

  • Use the Marketplace for illegal or fraudulent purposes

  • Attempt to bypass the system by impersonating others or submitting fake accounts

Hive Hub Collective reserves the right to immediately suspend or remove any user account that violates this policy.

10. Safety, Access and Reporting Abuse

  • Marketplace listings are publicly accessible. We cannot control who views a profile or how communication occurs post-listing.

  • Users are encouraged to report any spam, suspicious behavior, or harassment to us via email at [Insert Email].

  • Hive Hub Collective reserves the right to block access to the Marketplace or remove listings at its discretion.

11. Termination and Removal

  • Creators may cancel their Fingertip subscription at any time. This will result in automatic removal from the Marketplace.

  • We reserve the right to remove any Creator or Brand listing without prior notice if we believe the user has violated these Terms or acted inappropriately.

12. Disclaimer of Warranties

Hive Hub Collective makes no representations or warranties regarding:

  • The suitability or professionalism of any Creator or Brand

  • The outcome of any engagement facilitated via the Marketplace

  • The accuracy or completeness of any portfolio

Listing in the Marketplace does not guarantee job opportunities or earnings.

13. Limitation of Liability

To the maximum extent permitted by law, Hive Hub Collective Pty Ltd disclaims any and all liability for:

  • Direct, indirect, incidental, or consequential damages

  • Financial loss, non-payment, or contract disputes

  • Intellectual property misuse or reputational damage

  • Data breaches or misuse of information outside of our control

Use of the Marketplace is entirely at your own risk.

14. Indemnity

You agree to indemnify, defend, and hold harmless Hive Hub Collective Pty Ltd, its directors, employees, contractors, and affiliates from any claim, liability, or expense (including legal fees) arising from:

  • Your use of the Marketplace

  • Your engagement with another user

  • Your violation of these Terms or applicable laws

15. Partnership Disclosure

Hive Hub Collective operates the UGC Hive Marketplace in partnership with Fingertip, whose software platform powers our marketplace technology. While the marketplace concept and branding are proprietary to Hive Hub Collective, we share revenue generated through the platform with Fingertip as part of our technology partnership agreement. This revenue-sharing arrangement supports both the ongoing development of the marketplace technology and the maintenance of the UGC Hive Marketplace.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of South Australia. Any disputes arising from the use of the Marketplace will be subject to the exclusive jurisdiction of the courts of South Australia.

17. Modifications to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with the effective date noted above. Continued use of the Marketplace indicates acceptance of any changes.

18. Contact

For any questions, safety concerns, or reports, please contact:

📧 [email protected]
📍 Hive Hub Collective Pty Ltd
South Australia, Australia


Earnings Disclaimer

Every effort has been made to accurately represent our products and their potential. However, there is no guarantee that you will achieve any specific level of income or success using the techniques, strategies, and ideas provided by Hive Hub Collective. Earnings potential is entirely dependent on the person utilising our programs, resources, and guidance. We do not offer any promises or guarantees of financial gain, and our products are not a “get rich quick” scheme.

Any income examples or case studies presented within our materials are illustrative of what some individuals have achieved, but these are not guarantees of future performance. Your success in achieving results depends on various factors, including the time and effort you invest, your financial situation, your knowledge, and the implementation of the methods we provide. Because these factors vary for each individual, we cannot guarantee your specific success or earnings, nor are we responsible for your decisions or actions.

Our products, services, and website may contain information that includes forward-looking statements, which express our expectations or predictions for future outcomes. These statements can be identified by terms such as “anticipate,” “expect,” “intend,” “believe,” and other similar language that indicate potential financial outcomes. Please note that these forward-looking statements are our opinions and are not guarantees of future results.

While we strive to help you build and grow your brand, community, and revenue streams, there are no assurances that you will achieve the results of other members or the examples provided. No guarantees are made that you will achieve any specific financial outcome from using the ideas and techniques in our material.