ACE is made and sold by Hive Hub Collective Pty Ltd (ABN 72 687 287 627), trading as Hive Hub Collective ("we", "us", "our"). This policy explains what happens to information when a child uses ACE. It is short, because ACE does very little with information on purpose.
The short version
We do not collect anything about your child. Not their name, not the words they ask for, not how they went. Nothing is sent to us, because there is nowhere to send it - ACE has no accounts, no sign-in, no server, no analytics and no advertising.
Everything ACE remembers is written to the device it is running on and stays there. We never see it. If you delete it, it is gone, including from us - because we never had it.
There is one honest exception about Ace's speaking voice. It is in section 6. Please read that one.
1What ACE saves, and where
When a grown-up sets a child up, ACE saves the following in the device's own local
storage (technically, under the key ace-data):
- the child's name or nickname, exactly as you typed it;
- the avatar they picked;
- their badge total, and which milestones they have reached;
- the list of words they have beaten;
- the stickers they have earned; and
- the reward descriptions a grown-up typed into the Grown-ups panel.
That is the complete list. ACE does not ask for and cannot store an email address, a date of birth, a photo, a voice recording, a location, a contact, a school, or anything about a device's owner.
This information never leaves the device. It is not uploaded, synced, backed up to us, shared or sold. We have no way to read it.
2Buying ACE - what we do hold
When you buy ACE, our checkout runs on a secure third-party payment platform. Through it we receive the ordinary details of a sale: your name, your email address, and confirmation of payment. We use them to deliver your access link, provide support and keep the records a business must keep. Your card details are handled entirely by the payment provider - we never see or store them. Nothing from your purchase is connected to your child's profile in ACE, because nothing in ACE ever reaches us.
3What ACE does not do
We want to be specific, because "we value your privacy" means nothing on its own. ACE contains:
- no accounts and no sign-in - there is nothing to register;
- no analytics or tracking of any kind - no Google Analytics, no pixels, no crash reporting, no usage statistics, no "anonymous" telemetry;
- no advertising and no ad networks;
- no third-party scripts that phone home;
- no cookies used to track anyone;
- no social features, sharing, messaging, leaderboards or comparison with other children;
- no in-app purchases and nothing for sale to a child;
- no links out of the app to the open internet for a child to wander into.
4Why it is built this way
Because the children using ACE are asking it for the words they cannot spell. That is a private, sometimes embarrassing thing to hand over, and a child will only keep handing it over if nothing happens as a result. Nothing being logged is not a feature of the product. It is the product.
5More than one child on one device
Each child has their own profile with their own words, badges and stickers. These are kept separate for tidiness, not for security - anyone using the device can switch profiles and see any profile's words. If two children in a family should not see each other's, use separate devices or separate device user accounts.
6Ace's speaking voice - the one exception
This matters, so plainly:
Ace reads words, meanings and encouragement aloud. To do that, ACE currently uses the speech feature built into the web browser or operating system it is running on.
- On an iPad or iPhone using Safari, the speech is generated on the device itself. Nothing goes anywhere.
- On some other browsers - notably Chrome, and on some Android devices - the built-in speech feature works by sending the words to be spoken to that browser or device maker's servers, which send audio back. When that happens, the word being read aloud leaves the device and is handled by that company under their privacy policy, not ours. We do not receive it, but we cannot pretend it stayed put.
What is sent in that case is the single word or sentence Ace is speaking. It is not attached to your child's name, their profile, or anything else ACE stores.
If you want to avoid this entirely: run ACE on an iPad in Safari, or turn the device's sound off and use ACE silently. We are also replacing this browser speech with a real Australian voice built into ACE itself, so this exception goes away. Until it does, we would rather tell you than quietly claim a promise we cannot keep on every device.
7Children's privacy
ACE is intended for children, set up by a parent, guardian or carer. Because ACE does not collect personal information at all, there is nothing for us to hold about a child, and no profile of a child exists anywhere but on your own device.
We do not knowingly collect personal information from anyone under 18, because the app does not collect personal information at all.
8Deleting everything
You are in control and it takes seconds:
- In a browser: clear the site data for ACE in your browser settings.
- As an installed app: delete the app.
- Just one child: remove that profile inside ACE.
Once cleared, it is gone permanently. We cannot restore it, because we never had a copy. Please make sure a child is finished with their word list before wiping it.
9If ACE is ever supplied through an app store
If you get ACE from an app store, that store may collect its own information about the download, the payment and the device, under its own privacy policy. That is between you and them. We do not receive information about your child from any app store.
10Your rights
Australian privacy law gives you rights to ask an organisation what personal information it holds about you, to correct it, and to complain about how it has been handled.
For your child, the honest answer to "what do you hold?" is nothing - there is no record with us to access, correct or delete. For you, we hold only the purchase details in section 2. If you would like any of that corrected or deleted (where the law allows), or you think we have got something wrong, write to us at hello@hivehubcollective.co and we will respond within 30 days. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
11Changes to this policy
If ACE ever changes in a way that affects this - for example, if a future version offered optional cloud backup or a parent dashboard - we will update this policy, change the effective date, and make the change obvious. We will not start collecting a child's information quietly. Any feature that sends anything anywhere will be off by default and will require a grown-up to knowingly turn it on.
12Contact
Hive Hub Collective Pty Ltd
ABN 72 687 287 627
hello@hivehubcollective.co
hivehubcollective.co