Hive Hub Collective Pty Ltd
Terms and Conditions and Privacy Policy
Effective date: 1 June 2025 | Last updated: 21 October 2026
This page has two parts. Part 1 covers all our services. Part 2 adds the community terms for Content Creators 40+, our community on Skool.
These Terms and Conditions (Terms) govern your access to and participation in the services and products delivered by Hive Hub Collective Pty Ltd ABN 72 687 287 627 (we, us, our, Hive Hub Collective), including:
Evolution coaching programme (six-month contracted program with payment plan option), which now includes our former Hive AI membership
Workshops, bootcamps, training sessions, and educational events
Standalone online courses
Participation in our community and platform
Content Creators 40+, our community on Skool (see Part 2 for the Community terms, which win over these Terms on anything to do with the Community)
By accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access our services.
These Terms are governed by the laws of South Australia, Australia. Nothing in these Terms limits any rights you have under the Australian Consumer Law (ACL), which cannot be excluded.
When you register for any of our services, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for the activity on your account and must keep your login credentials secure. You agree not to share your account with anyone else.
We reserve the right to suspend or terminate your account if we believe your information is false or that you have breached these Terms.
All prices are displayed in Australian Dollars (AUD) inclusive of GST unless otherwise stated. Hive Hub Collective Pty Ltd is registered for GST purposes. Content Creators 40+ is the exception: it is billed in US dollars by Skool (see clause C4).
Payment is processed securely via Stripe, PayPal, and other payment processors. Payment processing is subject to the terms and conditions of each respective payment provider. We do not store your full payment card details.
Former Hive AI Members
Hive AI, our former monthly AI membership, has merged into Evolution and is no longer sold separately. Members who were on Hive AI when it merged keep their existing monthly rate and billing. See clause 5.
Workshops and Single Events
Registration for workshops and single events is confirmed upon receipt of payment in full. These are separate transactions from our other programs.
Evolution Coaching Programme
Evolution is a six-month contracted coaching program delivered by Hive Hub Collective. It is not a membership and cannot be cancelled at will, except for former Hive AI members as set out in clause 5. By enrolling in Evolution, you are entering into a binding financial contract.
You can choose to pay in one of two ways at sign-up:
Pay in Full:
$2,997 AUD (one-time payment)
Payment Plan:
4 equal monthly payments (total as displayed at checkout)
If you select the payment plan, you authorise us to automatically charge your payment method monthly for the duration of the contract. You remain legally liable for the full contracted amount regardless of your level of participation or usage.
Standalone Courses
Standalone courses require payment of the applicable fee upfront. Once payment is processed, you receive lifetime access to the course materials. "Lifetime access" means access for the life of the course, that is, for as long as we continue to run and host that course, not for the life of the purchaser. If we retire a course, we will give you reasonable notice by email before access ends.
By enrolling in Evolution, you are entering into a fixed-term financial contract. You agree to pay the total program fee regardless of your level of participation, engagement, or completion of the program.
If you selected a payment plan, your card will be charged automatically each month on your payment date until the four payments are complete. This is a binding obligation and cannot be cancelled early without owing the full remaining balance.
What Happens if Payment Fails
If a payment fails to process, we will attempt to charge your card up to three times over a reasonable period. If all three attempts fail, your contract will be terminated immediately. You will be removed from the program and lose access to all program materials, live calls, replays, and community access.
You remain legally liable for any outstanding payments owed at the time of contract termination, including any costs we incur in attempting to collect payment (such as debt collection agency or legal fees).
No Refunds
Evolution fees are non-refundable. There is no money-back guarantee or early cancellation option. Once you enrol and payment is processed, your obligation to pay the full contracted amount stands regardless of personal circumstances or level of engagement.
This does not affect your rights under the Australian Consumer Law. If Evolution fails to be provided with due care and skill, or is not fit for purpose as represented, you may have additional rights under the ACL.
On 20 October 2026, Hive AI merged into Evolution. Members who were on Hive AI at that date were moved into Evolution automatically and are now Evolution members, with access to Evolution's inclusions as described to them.
Former Hive AI members keep the billing they had on Hive AI. You stay on your existing monthly rate, your membership renews automatically each month until you cancel, and you can cancel at any time before your next billing date. You keep access for the remainder of the month you have already paid for. This differs from standard Evolution enrolment (clauses 3 and 4), which is a fixed-term contract.
Monthly fees already charged are non-refundable, except where you have rights that cannot be excluded under the Australian Consumer Law.
To discuss or vary an engagement, contact us at
hello@hivehubcollective.co
Due to the digital and time-sensitive nature of our Workshops, all sales are final.
We offer a cancellation window of 48 hours prior to the scheduled Workshop start time. If you notify us in writing before this window closes, you will receive a full refund. Cancellations received after this window are not eligible for a refund under any circumstances.
To cancel a workshop registration, contact us in writing at
before the cancellation window closes.
This refund policy does not affect your rights under the Australian Consumer Law. If a Workshop fails to be provided with due care and skill, or is not fit for purpose as represented, you may have additional rights under the ACL regardless of this policy.
Our Workshops are currently delivered online via video conferencing platforms including Zoom. We reserve the right to deliver future events in person. Where a Workshop transitions to in-person delivery, separate or updated terms may apply and will be communicated to you in advance.
Workshops are facilitated by Mia Steel and/or Kristen Werner, co-founders of Hive Hub Collective. We reserve the right to substitute facilitators with reasonable notice where required.
We reserve the right to reschedule, cancel, or modify Workshop content where reasonably necessary. We will notify you as soon as practicable. In the event of cancellation by us, you will receive a full refund or credit at your election.
Our live Workshops, Evolution coaching calls, and membership sessions may be recorded for the purpose of providing replay access to participants. By registering for and attending a Workshop, coaching call, or joining a live membership session, you acknowledge and consent to the session being recorded.
Replay access is provided to registered participants for personal, non-commercial, educational use only. Access periods will be communicated at the time of registration.
If you appear on camera or participate verbally during a live session, your likeness and voice will be captured in the recording. If you do not wish to appear on camera, you may participate with your camera disabled. We are not responsible for any incidental capture of your likeness if you choose to enable your camera.
Recordings remain the intellectual property of Hive Hub Collective Pty Ltd. You may not download, share, distribute, or reproduce recordings in any form.
If you attend a live online session and enable your camera, or participate verbally, you grant Hive Hub Collective Pty Ltd and its authorised representatives the right to use your name, likeness, voice, and image as captured during the session for the following purposes:
Promotional and marketing materials including social media, website, email marketing, and advertising
Educational and instructional content
Internal and external training materials
This right is granted on a perpetual, royalty-free, non-exclusive basis. You will not receive compensation for any such use.
If you do not wish to grant this right, you must participate with your camera disabled and avoid verbal participation that would identify you.
We retain ownership of all Intellectual Property Rights (including copyright) in our programs, courses, workshops, and materials (Materials). You are granted a non-exclusive, non-transferable, single-use, limited licence to access and use the Materials for your own personal, non-commercial use only.
You agree not to:
Modify, copy, translate, or create derivative works from the Materials
Share, distribute, or reproduce the Materials
Assign or transfer your access to any other person
Sublicense or sell the Materials to third parties
Use the Materials for any commercial purpose without our written consent
Our Workshops, programs and community provide education about artificial intelligence tools and platforms, including but not limited to Claude (Anthropic), ChatGPT (OpenAI), and various connector, automation, and workflow platforms (Platforms).
We recommend and demonstrate specific Platforms for educational purposes only. Our recommendations do not constitute endorsement, and you are solely responsible for evaluating whether any Platform is suitable for your business and personal circumstances.
Your use of any Platform is governed entirely by that Platform's own terms of service, privacy policy, acceptable use policy, and any other agreements between you and that Platform. We are not a party to those agreements.
You must conduct your own due diligence before using any Platform recommended or discussed in our services. This includes:
Reviewing the Platform's terms of service and privacy policy
Assessing whether the Platform meets your data security and privacy requirements
Understanding how the Platform stores, processes, and uses your data and your clients' data
Ensuring your use of the Platform complies with all applicable laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable
Understanding any subscription, licensing, or usage costs associated with the Platform
You bring your own devices and are responsible for setting up your own accounts on any Platform. We do not access, manage, or take any responsibility for any account you create or maintain on a third-party Platform.
Some links on our website, in our blog (The Hive Journal), emails, and other content are affiliate or referral links. This means that if you click through and sign up for or purchase a third-party Platform or product, we may earn a commission or receive a referral credit, at no additional cost to you.
We only ever share affiliate links for tools we genuinely use and rate. An affiliate relationship never changes our honest opinion of a Platform, and we will not recommend something we do not believe in simply because it pays a commission.
Affiliate links are clearly tagged as sponsored where they appear, and individual blog posts that contain affiliate links also carry a short disclosure. You are never obligated to use our links, and you remain solely responsible for your own due diligence on any Platform as set out in clause 11.
This disclosure is provided in the interest of transparency and in line with the Australian Consumer Law and the Australian Competition and Consumer Commission (ACCC) guidance on endorsements and testimonials, and, where applicable to overseas readers, the United States Federal Trade Commission (FTC) endorsement guidelines.
To the maximum extent permitted by law, Hive Hub Collective Pty Ltd expressly excludes all liability for any loss, damage, harm, expense, or claim arising from or in connection with:
Your use of any third-party Platform, tool, software, or service recommended, discussed, or demonstrated during our services
Any breach of data, privacy incident, security vulnerability, or unauthorised access occurring on or through any third-party Platform
Any incompatibility between a Platform and your devices, systems, software, or existing business infrastructure
Any changes to a Platform's pricing, features, availability, or terms of service
Any financial loss, business loss, or consequential damage arising from your implementation of AI tools following our services
Any error, inaccuracy, or omission in content provided by any third-party Platform
You acknowledge that AI technology is evolving rapidly and that information provided during our services may become outdated. It is your responsibility to verify the current accuracy of any information before acting on it in your business.
Nothing in this clause limits any rights you have under the Australian Consumer Law.
All content delivered in our Workshops, courses, programs and community is provided for general educational and informational purposes only. It does not constitute legal, financial, accounting, tax, technical, medical, or professional advice of any kind.
You should seek independent professional advice before making any business, legal, financial, or technical decision based on information provided in our services.
We make no representation or warranty that the strategies, systems, or approaches discussed will produce any particular result for your business. Results will vary depending on your individual circumstances, effort, business type, and external factors outside our control.
We provide our services on an "as is" basis.
To the maximum extent permitted by law, we exclude all liability for indirect, consequential, special, incidental, or punitive loss or damage including loss of profits, loss of revenue, loss of data, loss of opportunity, or reputational harm, even if we have been advised of the possibility of such loss.
Where the Australian Consumer Law applies and cannot be excluded, our liability is limited to re-supplying the services.
By participating in our community, you agree to conduct yourself respectfully and constructively. You agree not to:
Harass, abuse, or discriminate against other members
Post spam, malware, or inappropriate content
Violate the intellectual property rights of others
Share others' personal information without consent
Engage in illegal or fraudulent activity
Breach of community guidelines may result in:
Immediate removal from the community without refund
Termination of your access to all services
Legal action to protect our intellectual property and business interests
We reserve the right to update these Terms from time to time. Material changes will be communicated to you by email. Continued use of our services after an update constitutes acceptance of the revised Terms.
For any questions about these Terms, contact us at:
Business:
Hive Hub Collective Pty Ltd
ABN:
72 687 287 627
Email:
Website:
Effective date: 20 October 2026 | Last updated: 20 October 2026
Clause numbers in this Part start with C (for example, clause C7). Clause numbers without a C refer to Part 1 above.
These terms cover your membership of Content Creators 40+ (the Community), a community run by Hive Hub Collective Pty Ltd ABN 72 687 287 627 (we, us, our) on the Skool platform.
By joining the Community, you agree to these Community terms. They sit alongside our main Terms and Conditions in Part 1 of this page. If the two conflict on anything to do with the Community, these Community terms win.
These Community terms are governed by the laws of South Australia. Nothing in them limits your rights under the Australian Consumer Law (ACL), which can't be excluded.
The Community runs on Skool, a platform owned by a third party. Your Skool account, your login, and how Skool processes payments and handles your data are covered by Skool's own terms and privacy policy. We don't control Skool and aren't responsible for platform outages, changes to Skool's features, or Skool's decisions about your account. Clauses 11 and 12 (third-party tools and platforms) also apply to Skool.
Your membership currently includes:
We'll keep improving the Community, which means inclusions may change over time. If we remove something significant, we'll tell you first.
What's not included: 1:1 coaching (available separately), and anything from our Evolution program. The Community offers group support, not personalised coaching.
Founding members (Over 40 Party Starters): if you joined during our founding member invite, your $29 USD monthly rate is locked for as long as your membership stays active. If you cancel and rejoin later, you'll join at the price current at that time.
Price changes: we have no plans to raise the price. If that ever changes, we'll give existing members at least 30 days' notice before a new price applies to them.
You can cancel any time from your Skool membership settings. You keep access until the end of the month you've already paid for, and you won't be charged again.
Monthly fees already charged aren't refundable, except where you have rights under the Australian Consumer Law. If something has gone wrong, email hello@hivehubcollective.co and talk to us.
Some people are in the Community free of charge, including:
A complimentary seat is a gift, not a purchase. It has no cash value, can't be transferred, and the same community rules apply. We may end complimentary access with at least 30 days' notice, and it ends automatically if the Community closes.
Complimentary members can join the Community affiliate program (see clause C9). For Evolution members, this lasts for as long as you remain a paying Evolution member.
If you hold lifetime access from The Content Hive, please read this one carefully.
We'd love to have you with us. We just want you to know exactly where you stand.
We may change, pause, or close the Community. If we close it, we'll give all members at least 30 days' notice by email, stop all billing so no one is charged for any period after closing, and let you know how to download anything that belongs to you.
The Community has an affiliate program run through Skool's built-in affiliate feature. This is separate from the affiliate links we use on our own website and content (clause 11A).
How you can promote the Community:
You're not our employee, agent or partner. We can remove you from the affiliate program, and withhold or reverse commissions as Skool allows, if you breach these rules.
The Community is education and peer support. We share what has worked for us and the women we've taught, but results depend on you, your niche, your effort and the market. We don't guarantee income, brand deals, followers or any particular outcome. Nothing in the Community is legal, financial, tax or professional advice (see also clause 13).
Live calls are recorded and posted in the classroom for members. If you join with your camera on or speak, you'll appear in the recording. If you'd rather not, keep your camera off and use the chat.
Recordings are for members only. Don't download, share or repost them.
Clause 9 (Photo, Video and Likeness Release) in Part 1 applies to Community calls. This means we may use clips from Community call recordings in our marketing, including any part where you appear on camera or speak.
You own what you post. By posting in the Community, you give us permission to display it inside the Community.
We'll always ask before sharing your wins, words or results outside the Community, and we'll use your exact words.
This is a peer-led community of women backing each other. To keep it that way (and on top of the community guidelines in clause 15):
We may remove posts, suspend, or remove anyone who breaks these rules. If you're removed for a serious or repeated breach, you won't receive a refund for the current month.
All courses, recordings, prompts, templates and materials in the Community belong to Hive Hub Collective. You can use them for your own content and business. You can't copy, resell, share or repackage them for others. For Community materials, this replaces the "personal, non-commercial use only" limit in clause 10.
To the extent the law allows, we aren't liable for indirect or consequential loss, including lost income or opportunities, arising from your membership. Where the ACL applies and liability can't be excluded, our liability is limited to resupplying the service or refunding the most recent month's fee.
We may update these Community terms. We'll tell members about material changes by email or a pinned post in the Community at least 14 days before they take effect. Staying in the Community after that means you accept the updated terms.
Hive Hub Collective Pty Ltd | ABN 72 687 287 627 | hello@hivehubcollective.co | hivehubcollective.co